Service Request Ticket - # 47203

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 11, 2012 09:58 AM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact lvoth11@wou.edu 88925

Tracking

Entered by Date Memo
Laven Voth
Email

Public
Entered by Date Memo
Laven Voth May 14, 2012 12:49 PM 
Task reassigned to Laven Voth.
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Laven Voth May 14, 2012 12:49 PM 
Status changed from (1) Pending to (5) Completed
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Laven Voth May 11, 2012 03:52 PM 
Updated group policy, updates will be pushed.
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Nicole Crane May 11, 2012 09:58 AM 
The last two days he is getting an error when he 
comes in in the morning. It says that the windows 
update could not be completed.
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