Service Request Ticket - # 47214

Service Request Information

CONTACT Name Gense, D Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 14, 2012 08:48 AM
Department The Research Institute Phone 88390
Location Email gensej@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090458[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Latitude E4200, Intel Core 2, 1.60GHz,
Serial No. C48G0L1 Location PDR

CPU Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)


OS Unknown Software Windows Vista Bus downgraded to WIN XP Pro, Office Pro Plus 2007 from P0072370, 80/20 share w/ W#20081046 for Adobe Acrobat Pro9 from P0071944, moved from W#20081147 Roxio Creator 2009 Ultimate from P0070910, SmartDraw VP from VISA2010001864, SmartDraw 2012 UPG from VISA2011002723(primary install on desktop W#20081046 may share with laptopW#20090458 if installer allows)

Wired NIC 00:24:E8:CA:88:EE


Wireless NIC 00:24:D6:1D:B0:C2


Bluetooth NIC 00:26:5E:DF:CE:83

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact agandara09@wou.edu 88925

Tracking

Entered by Date Memo
Andrew Gandara
Email

Public
Entered by Date Memo
Andrew Gandara May 16, 2012 03:55 PM 
Status changed from (1) Pending to (5) Completed
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Andrew Gandara May 16, 2012 03:55 PM 
Dropped off
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Andrew Gandara May 16, 2012 09:48 AM 
Got office working except 1 update. Will fix and get back to him by 
the end of the day
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Andrew Gandara May 14, 2012 04:33 PM 
Called him to let him know I would keep it over night
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Andrew Gandara May 14, 2012 02:51 PM 
Picked up laptop
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Megan Thibeault May 14, 2012 08:48 AM 
****This is an email****
I have a Dell laptop (20090458) that is not
functioning and needs repair. It appears that none
of the Microsoft Office products are working.
Other programs appear to be fine. This laptop is
critical to my work, so I appreciate any attention
that can be given as soon as possible.

 

Thanks


 

 

D. Jay Gense,  Director
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