Service Request Ticket

Service Request Information

CONTACT	Name	Holmes, Heather	Date	May 14, 2012 01:52 PM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20100617 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	66HZ9P1	Description	Dell OptiPlex 980 MiniTower, IntelCore i7 Quad 870
	Serial No.	66HZ9P1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-870QM w/ VT(2.93GHz, 8MB cache)
	OS	Unknown	Software	WIN 7 Pro 64 bit bundled with desktop, MS office Pro Plus 2010 from P0077114 installed as Office Pro Plus 2007,Avid-Pinnacle Studio Ultimate Collection 14 from VISA2010001842, 80/20 share:Adobe Acrobat PRo v9 and Photoshop Ext CS5 from P0076844; SECONDARY install for ALICIA of Snagit 2019 Single user License Education MAC/WIN VISA2018008744 *also on primary station W#20150178 for Alicia's use only MAR2019 SR#;
	Wired NIC	84:2B:2B:B3:DC:22

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Emily Kavanagh	May 22, 2012 08:07 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emily Kavanagh	May 22, 2012 08:07 AM	She called and said her computer is working fine doesn't need anyone to come look at it. If it acts up again she'll call back.	Add Attachment
Blake von Brockdorff	May 21, 2012 04:15 PM	left vm requesting schedule and if issue is still happening	Add Attachment
Megan Thibeault	May 16, 2012 11:39 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	May 15, 2012 09:41 AM	left vm	Add Attachment
Emily Kavanagh	May 14, 2012 01:52 PM	Heather, left on Thursday turned off her computer now that she's back all the computer is doing is beeping at her. That's all it is doing is beeping at her and doesn't bring up annoying on her screen just beeps. She can't get any work done because she can't get into her computer. 20100617	Add Attachment