Service Request Ticket - # 47225

Service Request Information

CONTACT Name Morris, David   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 15, 2012 09:10 AM
Department Bookstore Phone 88012
Location Email morrisd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20091102[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
Serial No. 5BR7SL1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license downgraded to 2007 from P0074957

Wired NIC B8:AC:6F:83:0D:21

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jun 12, 2012 03:25 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jun 12, 2012 03:25 PM 
Tightened the NIC socket for a tight fit again.
Closed.
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Mike Ross Jun 12, 2012 09:03 AM 
Status changed from (5) Completed to (1) Pending
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Mike Ross Jun 12, 2012 09:03 AM 
Can someone please go out and take a look at this 
computer again - the same problem has resurfaced.
Thanks.  Mike
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Blake von Brockdorff May 17, 2012 11:23 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff May 17, 2012 11:23 AM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff May 17, 2012 11:23 AM 
The metal prongs in the socket on the computer
were flat and the fit was loose. I readjusted the
prongs, tight fit, good connection
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Emily Kavanagh May 15, 2012 09:10 AM 
Mike Ross called because he was looking at David's
computer because it is having a hard time staying
connected to the network. Mike went to go look at
it and changed out the network cable but the
computer (20091102) is still having issues
connecting to the network. They need someone to
come out and check to see if it is a bad network
card or find out ehat the problem is.
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