Service Request Ticket

Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	May 15, 2012 11:54 AM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110710 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	3BH3PS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office 2010 Pro Plus from P0085122 installed as Office 2007, transferred from 2008101 SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 with FREE UGRADES for BOTH to SPSS18 from P0071702, CorelDraw Graphics Suite X6 from VISA2013003881, NVivo v9 from P0084786
	Wired NIC	18:03:73:50:6A:E2

TECHS	Submitted by	Whitney Allies	Contact	wallies09@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Jun 26, 2012 11:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Jun 26, 2012 11:55 AM	Monitor reassigned to Mark Schalock per Nancy Ganson and delivered on seperate SR 6-25-2012	Add Attachment
Andrew Gandara	May 17, 2012 02:48 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Andrew Gandara	May 16, 2012 04:01 PM	Dropped off computer. She already had two swivel monitors so she wanted to keep those ones. The new monitor is in the cart behind the programers. Along with her computer. Told her we wouldn't wipe the computer for a while till she was sure she had everything off.	Add Attachment
Andrew Gandara	May 16, 2012 09:48 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Andrew Gandara	May 16, 2012 09:48 AM	Imaging	Add Attachment
Megan Thibeault	May 15, 2012 04:37 PM	Task reassigned to Andrew Gandara.	Add Attachment
Whitney Allies	May 15, 2012 11:54 AM	Laurel currently has 2 monitors and would like to have 2 set up with the new computer. She will keep one of the monitors she is currently using along with the new one. Her installation will be after MAY 31. The new PC (20110710) and monitor (20110711) are currently located on the GFA shelf out in the hallway.	Add Attachment