Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	May 16, 2012 08:55 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110004 (opens in a new window)	Bldg/Room	SAC 118
	Service Tag	G1FR2Q1	Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	G1FR2Q1	Location	Conference room
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081504 installed as Office Pro Plus 2007, TRANSFERED OFF ?WUC SOFTWARE:IDenticard expressionsID Xpress Software P0066116 plus annual renewal; Asure ID v7 Exchange Badging Software from P0094163
	Wired NIC	5C:26:0A:6C:9A:4A
	Wireless NIC	A0:88:B4:7B:89:A8
	Bluetooth NIC	D0:DF:9A:3D:3F:6C

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jun 06, 2012 08:57 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jun 06, 2012 08:57 AM	Set this up for her yesterday.	Add Attachment
Michael Ellis	May 30, 2012 02:54 PM	Task reassigned to Adam Wehner.	Add Attachment
Megan Thibeault	May 21, 2012 09:57 AM	Task reassigned to Michael Ellis.	Add Attachment
Megan Thibeault	May 21, 2012 09:57 AM	I was told that Michael or Bill needs to approve this first. So I'm assigning it to Michael to look at.	Add Attachment
Nicole Crane	May 16, 2012 08:56 AM	The computer is up in the srd in a black bag	Add Attachment
Nicole Crane	May 16, 2012 08:55 AM	They have a department computer and would like to have a generic log in and password created for it so that anyone can use it if needed.	Add Attachment