Service Request Ticket

Service Request Information

CONTACT	Name	Yliniemi, Beth	Date	May 17, 2012 09:59 AM
	Department	Human Resources	Phone	88677
	Location		Email	yliniemie@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091325 (opens in a new window)	Bldg/Room	ITC 310
	Service Tag	53SYJM1	Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53SYJM1	Location	Unused equipment from UCS
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 - DBANNED MACHINE DROPPED OFF WITH CS DEPT
	Wired NIC	B8:AC:6F:83:FB:E0

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	May 17, 2012 10:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	May 17, 2012 10:54 AM	It was a single security update from Microsoft on XP. Used windows update via browser and it installed.	Add Attachment
Blake von Brockdorff	May 17, 2012 10:41 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Emily Kavanagh	May 17, 2012 09:59 AM	Beth says that for the last few days her computer says it needs to update and when she starts up her computer it says that it can update a lot of the stuff and then asks for it to be closed. She's not sure if she needs to update everything or not. Just wants someone to come check on her computer 20091325	Add Attachment