Service Request Ticket - # 47258

Service Request Information

CONTACT Name Townsend, Kimber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 18, 2012 08:42 AM
Department College of Education Phone 88082
Location Email townsendk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081049[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 95LCQJ1 Description Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
Serial No. 95LCQJ1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)


OS Unknown Software Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070415

Wired NIC 00:24:E8:9F:D7:B2


Wireless NIC 00:22:FB:1F:21:88


Bluetooth NIC 00:22:5F:4D:61:87

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff May 21, 2012 02:16 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff May 21, 2012 02:16 PM 
Sophos and Windows completely updated. Cisco
didn't want to acknowledge new Sophos definitions.
Dave Mc added exception, so removed Cisco off
computer.
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Megan Thibeault May 18, 2012 01:07 PM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane May 18, 2012 08:42 AM 
The laptop needs to have Cicso and sophos 
updated. It keeps coming up with an error that 
says the updates didn't work. 


At her desk in the 202 office
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