Service Request Ticket

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Service Request Information

CONTACT	Name	Howard, Ava	Date	May 18, 2012 03:21 PM
	Department	Natural Science Division	Phone	88702
	Location		Email	howarda@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081111 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	Apple Macbook, 13-inch, aluminum #Z0FV
	Serial No.	W89220TC8QU	Location	ITC 007
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools)and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) Office Pro 2008 for MAC from P0070637, Adobe CS4 Design Prem from P0070637, Parallel Desktop 4.0 from VISA2008000468, Vista/WINXP from P0070683
	Wired NIC	00:25:4B:C1:03:5A
	Wireless NIC	00:25:00:48:87:BC
	Bluetooth NIC	00:25:00:60:0A:61

TECHS	Submitted by	Katie Halvorson	Contact	khalvorson08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 18, 2012 02:09 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Adam Wehner	Jul 18, 2012 02:09 PM	Her parallels needed to be updated for lion The computer is running fine now.	Add Attachment
Adam Wehner	Jul 11, 2012 10:12 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Jul 11, 2012 10:12 AM	Was suppose to meet with her yesterday but she cancelled and said she would contact me to reschedule.	Add Attachment
Megan Thibeault	Jun 21, 2012 01:07 PM	**This is an email** Ava, Adam is out on lunch, once he gets back I will ask him to get in contact with you so you can have a better idea. Thanks, Megan	Add Attachment
Megan Thibeault	Jun 21, 2012 01:07 PM	**This is an email** When is "as soon as possible"? It is kind of hard to plan around that.	Add Attachment
Megan Thibeault	Jun 21, 2012 12:58 PM	**This is an outgoing email** Hi Ava, We were just emailing you regarding a service request that we have for you. (#47262) Mac laptop is making loud noises and computer is over heating Thanks for your patience and we will help with this as soon as possible. Thanks, Megan Eichler	Add Attachment Public
Megan Thibeault	Jun 21, 2012 12:57 PM	Adam will be contacting Ava	Add Attachment
Hannah Arriola	May 31, 2012 03:56 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Hannah Arriola	May 31, 2012 03:56 PM	Transfer to new computer has broken the access to Windows via Parallels. Sent Adam an email at May 23rd with screen shots documenting this issue. Can Adam look up the email to see what is going on. She is resending that email today at 4pm.	Add Attachment
Adam Wehner	May 29, 2012 11:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 29, 2012 11:14 AM	She got a new GFA laptop to replace this one.	Add Attachment
Katie Halvorson	May 29, 2012 10:53 AM	If it would be easier for you, she can bring the computer over for you to look at as well.	Add Attachment
Katie Halvorson	May 29, 2012 10:53 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Katie Halvorson	May 29, 2012 10:53 AM	She said she emailed you last week and sent screen shots but she is now having problems with the new computer.	Add Attachment
Adam Wehner	May 29, 2012 10:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	May 29, 2012 10:47 AM	She has a new computer now.	Add Attachment
Katie Halvorson	May 22, 2012 04:56 PM	She called to check on the status. Would like an ETA	Add Attachment
Katie Halvorson	May 18, 2012 03:21 PM	Mac WOU# 20081111 She called it in awhile ago and the computer fan is loud and computer crashed yesterday. She turns it off often so that it doesn't over heat and crash.	Add Attachment