Service Request Ticket - # 47267

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2012 08:41 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070296[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag BZ0GP11 Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. BZ0GP11 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:85:F6:66

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff May 24, 2012 04:12 PM 
Task reassigned to Blake von Brockdorff.
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Blake von Brockdorff May 24, 2012 04:12 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff May 24, 2012 10:24 AM 
Task reassigned to UCS Tech.
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Blake von Brockdorff May 24, 2012 10:24 AM 
Monitor was burnt out. Old monitor 20070189[Edit Inv] was
replaced with 20070271[Edit Inv] per instructions from Adam
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Blake von Brockdorff May 24, 2012 10:16 AM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane May 21, 2012 08:41 AM 
****This is an email****
Hi Techs,
Could you open a ticket for us for one of our 
kiosk stations?  Its WOU # 20070296[Edit Inv] and the 
machine appears to be working but we have no 
display.  Could be the monitor's gone bad or 
something.  It's on the first floor by the copy 
center/checkout area.
Please email me a ticket # when you have a chance.
Thanks so much for your help!
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