Service Request Ticket - # 47281

Service Request Information

CONTACT Name Clinton, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 21, 2012 04:16 PM
Department Natural Science Division Phone 88488
Location Email clintos@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101388[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C02FMGHTDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.12 (macOS Sierra) Software Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license P0080905,Geometer's SketchPad v5 and TinkerPlot v2 VISA2010003590, Adobe Dreamweaver CS5.5 MAC P0080905, Acrobat Pro 10 for MAC P0080905 iWork'09(9.0.3) P0080901(bundled with laptop)80/20 share, MathType 6.7 MAC VISA2012003303, Camtasia for MAC v2.10.2 VISA20140600 MAY2015

Wired NIC C8:2A:14:2B:70:12


Wireless NIC E4:CE:8F:56:AD:48


Bluetooth NIC 04:0C:CE:24:04:A5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 25, 2012 07:50 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Megan Thibeault Jun 25, 2012 07:50 AM 
Task reassigned to Megan Eichler.
 Add Attachment
Megan Thibeault Jun 25, 2012 07:50 AM 
****This is an email****
Megan,
I have no memory of this, so let's assume it's
been resolved.
Thanks,
Sharon
Add Attachment
Megan Thibeault Jun 21, 2012 12:59 PM 
****This is an outgoing email****
Hi Sharon,

We were just following up with you regarding a
service request that we have for you.  (#47281)

Description: Copier doesn't work with Matthews Mac

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.
If this is still an issue please let us know when
a good time for a tech to come out and help with
this. 

Thanks,
Megan Eichler
 Add Attachment
Public
Nicole Crane Jun 04, 2012 08:43 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Megan Thibeault May 21, 2012 04:16 PM 
They just got a new copier- everyone can copy but 
Matthew Ciancetta because he has a mac.
Add Attachment