Service Request Ticket

Service Request Information

CONTACT	Name	Kunze, Linda	Date	May 22, 2012 08:35 AM
	Department	Behavioral Sciences Division	Phone	88344
	Location		Email	kunzel@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090539 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71VSFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7E:FC

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	May 22, 2012 11:37 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Blake von Brockdorff	May 22, 2012 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	May 22, 2012 11:37 AM	Duplicate issue as ticket 47087. Fixed this issue today. The computer needed a reboot after being on for 118 days. Resolved	Add Attachment
Emily Kavanagh	May 22, 2012 08:44 AM	This is tied to ticket 47087	Add Attachment
Emily Kavanagh	May 22, 2012 08:35 AM	This computer is Eric Cooley's but since he isn't here often he wants Linda as the contact. Computer 20090539 cannot get on the internet using either IE or FireFox. He said when using IE the tool bar comes up but gets an error that the computer cannot connect to the web page. And with FireFox he gets teh same error.	Add Attachment