Service Request Ticket - # 47285

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 22, 2012 09:16 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090472[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405353 Location PDR

Model 8860/DN Hostname ns004.wou.edu
Notes 140.211.76.77 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C4:2A:8F

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 13, 2012 09:05 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jun 13, 2012 09:05 AM 
Printer was fixed yesterday.
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Blake von Brockdorff May 22, 2012 10:21 AM 
Task reassigned to Adam Wehner.
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Blake von Brockdorff May 22, 2012 10:20 AM 
paper wrinkling was do to paper loaded wrong. The
printing down just one side of the page is being
referred to Adam. Did cleaning etc, no change
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Blake von Brockdorff May 22, 2012 09:54 AM 
Task reassigned to Blake von Brockdorff.
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Emily Kavanagh May 22, 2012 09:44 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Emily Kavanagh May 22, 2012 09:44 AM 
Now the printer is only printing the left side of
the pages. And now the library is down to ONE printer
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Emily Kavanagh May 22, 2012 09:16 AM 
Printer HL Ref 1 it is wrinkling all the papers as
it prints. No paper jams or anything just
wrinkling the paper as it comes out.
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