Service Request Ticket - # 47306

Service Request Information

CONTACT Name Guy, Heidi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2012 10:36 AM
Department Business Services Phone 88170
Location Email guyh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP LaserJet 9050dn Printer #Q3723A#ABA
Serial No. JPRC9C90F2 Location PDR

Model Q3723A Hostname buzz.wou.edu
Notes Additional 256MB from P0073732, maintenance repair of Feed Kit LJ 9000/9050from P0079899 May 2011, maint repair- Maintenance Kit from P0081103 June 2011 SR43084, Maint Kit from P0088175 DEC2012 SR49126, MAINT Kit from VISA2012003471 MAY2013 SR50567 Ink/Toner Refill

Wired NIC 00:23:7D:91:F8:F6

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact thibeaultm@wou.edu 88925

Tracking

Entered by Date Memo
Megan Thibeault
Email

Public
Entered by Date Memo
Megan Thibeault Jun 07, 2012 02:35 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Jun 07, 2012 02:35 PM 
Task reassigned to Megan Eichler.
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Megan Thibeault Jun 07, 2012 02:34 PM 
****This is an email****
I understand it has been resolved
thank you
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Megan Thibeault Jun 07, 2012 01:56 PM 
****This is an outgoing email****
Hi Heidi,

We were just following up with you regarding a
service request that we have for you.  (#47306)

Description: Unwanted lines when printing

We were wondering if this has been resolved for
you or if we can still be of assistance with this.
 If so, just let us know, we'll be happy to help.

Thanks,
Megan Eichler
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Public
Megan Thibeault May 24, 2012 03:41 PM 
Task reassigned to Laven Voth.
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Joshua Johnson May 23, 2012 10:36 AM 
The printer in teh Business office is making a
line on the top 1/3 of the paper when printing.
The printer is doing this after it is warmed up
for a while. The toner has been changed and the
line has been happening for a while.

88170
guyh@wou.edu
AD 101
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