Service Request Ticket - # 47309

Service Request Information

CONTACT Name Payton, Sue   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2012 12:10 PM
Department Phone 88967
Location Email paytons@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050191[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6000, Intel Pentium M Processor 730
Serial No. 530BY71 Location PDR

CPU Pentium M 730 1.6GHz


OS Unknown Software

Wired NIC 00:12:3F:DE:17:BE

TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 29, 2012 11:11 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner May 29, 2012 11:11 AM 
The printer had a faulty print cartridge in it. 
It is back up and running.
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Joshua Johnson May 23, 2012 12:10 PM 
It's the faulty cartridge error message (magenta)
we originally sent on April 27 for printer
#20050191[Edit Inv] Thanks!

On Wed, May 23, 2012 at 9:35 AM, UCS
ServiceRequest  wrote:

    Good Morning,
      I'm not seeing a service request for this in
the system. I will
    create one now, could you send me the wou
number of the printer and
    any error message that its showing?
    Thanks
    Helpdesk

    On Wed, May 23, 2012 at 9:30 AM, Sue Payton
 wrote:
    > Hi, we were wondering what the status for
repair was for the TRC Color-Color
    > inkjet printer (I don't think I had a
service number for this). Lots of
    > students wanting to print color....
    > Thanks, Sue
    >
    > --
    > Technology Resource Center
    > ITC 204
    > Western Oregon University
    > 503-838-8967
    >




-- 
Technology Resource Center
ITC 204
Western Oregon University
503-838-8967
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