Service Request Ticket - # 47311

Service Request Information

CONTACT Name Fordham, Kayla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 23, 2012 12:40 PM
Department Human Resources Phone 88490
Location Email fordhamk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20100597[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Xerox Phaser 3600DN Monochrome Laser Printer
Serial No. MHB895346E Location PDR

Model P3600/DN Hostname
Notes 40ppm, PS3, 128MB Memory Network Print, Duplex 110V, requested to be not networked by Kayla F 5-22-2012 Ink/Toner Refill

Wired NIC 00:00:AA:BE:65:C9

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner May 31, 2012 11:07 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff May 31, 2012 10:08 AM 
Task reassigned to Adam Wehner.
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Blake von Brockdorff May 31, 2012 10:07 AM 
Took the USB cable to attach locally, will need at
least a 15' USB extension cable to make the
connection without office rearrangement. Also
found out they are wanting to remove printers
because they don't want to be charged the monthly
fee for the jack. Also, 20100597[Edit Inv] is not attached
on the network anymore (apparently removed by
Paul) but it is still on Krusty. Printer is
HR_Alice. Policy issue emailed to Ellis, tech
issue transferred to Adam
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Blake von Brockdorff May 24, 2012 05:28 PM 
Task reassigned to Blake von Brockdorff.
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Megan Thibeault May 24, 2012 02:49 PM 
Task reassigned to UCS Tech.
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Megan Thibeault May 24, 2012 02:49 PM 
Heather needs a usb cable to be able to print on
WOU#20100597[Edit Inv] as well as adding the printer to her
computer.
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Megan Thibeault May 23, 2012 12:40 PM 
We would like to completely cancel printer 20080439:

20080439[Edit Inv] Printer Human Resource HP LJ P3005DN
Printer #Q7815A#ABA SCNG1X14347 HEWLETT PACKARD AD
205B was Heather McDaniel's Office HRO907 08/09 
NETWORKABLE- Ethernet(not sure if it is networked)
- Cancel

we would like to make 20100597[Edit Inv] not networked:

20100597[Edit Inv] Printer Human Resource Xerox Phaser
3600DN Monochrome Laser Printer MHB895346E XEROX
AD 205C Heather Mercer HRO907 10/11  
NETWORK-Ethernet - Change to Non-Network instead
of Networked
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