Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	May 23, 2012 03:35 PM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20110028 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	CNQG4R1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0081768 installed as Office Pro Plus 2007
	Wired NIC	5C:26:0A:71:AF:B4
	Wireless NIC	A0:88:B4:72:C0:50
	Bluetooth NIC	D0:DF:9A:3E:FB:AF

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	May 24, 2012 11:05 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	May 24, 2012 11:05 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	May 24, 2012 11:05 AM	Rebound, fixed.	Add Attachment
Joshua Johnson	May 23, 2012 03:35 PM	**This is an email** Greetings, Laptop 20110028 that we check out to students seems to have a problem. I can log into it and it works great. But any student that tries to log in cannot. It says there are no servers available. HMM I have taken it out of service. If I am not here it is in Chelsee Blatner¿s office. Thanks! Angie Barry Office Coordinator Student Leadership & Activities 503.838.8064 phone 503.838.8427 fax	Add Attachment