Service Request Ticket - # 47317

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2012 08:01 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20100128[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF E8500 (3.16Hz,6M,1333FSB)
Serial No. 278TMM1 Location PDR

CPU Unknown


OS Unknown Software WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0076561 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:8B:06:FA

TECHS Submitted by Nicole Crane Contact ncrane10@wou.edu 88010
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff May 24, 2012 10:22 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff May 24, 2012 10:22 AM 
tcp stack was corrupt. Did a netsh int ip reset
and all works again
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Blake von Brockdorff May 24, 2012 08:27 AM 
Task reassigned to Blake von Brockdorff.
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Nicole Crane May 24, 2012 08:01 AM 
Won't start up. It is getting stuck at the 
welcome screen with the circle going around as if 
it's thinking but it never does.

Just started today. 

Computer is on first floor
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