Service Request Ticket - # 47327

Service Request Information

CONTACT Name Mueller-Warrant, Piper   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 24, 2012 02:48 PM
Department College of Liberal Arts and Sciences Phone 88859
Location Email muellerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110592[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. D8MKKS1 Location PDR

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Unknown Software Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office 2010 Pro Plus from P0084199 installed as Office 2007

Wired NIC D4:BE:D9:91:B1:C2

TECHS Submitted by Whitney Allies Contact wallies09@wou.edu 88925
Primary Technician Contact mcevilld@wou.edu 88507

Tracking

Entered by Date Memo
Dave McEvilly
Email

Public
Entered by Date Memo
Dave McEvilly Jun 27, 2012 10:58 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Dave McEvilly Jun 27, 2012 10:58 AM 
Installed the last piece (12 - mice).
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Dave McEvilly Jun 19, 2012 04:39 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Dave McEvilly Jun 19, 2012 04:39 PM 
Blake setup NS123 and imaged the computers. 

I looked for drivers for the Wolfe Microscopes and
couldn't find a driver for windows 7. There were 2
software programs that wouldn't load, Kodak
Picture software and MS-DOS Dueling Alleles.
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Tricia Flaherty May 24, 2012 05:34 PM 
Task reassigned to Dave McEvilly.
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Tricia Flaherty May 24, 2012 05:33 PM 
replacing station like the one below: 6 qty W#2007s and 6 qty W#2003s
20070159[Edit Inv]	G1GBBD1	Computer	OptiPlex 745 Small Form Factor, 
2.13GHz,2M,1066FSB
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Whitney Allies May 24, 2012 02:48 PM 
This equipment to be installed June 11-June 21. 

PC's are from 20110592-20110597[Edit Inv],
20110725-20110730[Edit Inv]. Monitors are from
20110598-20110603[Edit Inv], 20110731-20110736[Edit Inv]. 

There are wireless keyboards and mice included
which are labeled with WOU numbers to match the PC
WOU numbers.

Have the software that's on the current computers
transferred/installed to the new PC's which is
mostly Vernier software and STELLA software which
they have licenses for. After that, have the
current computers (2007's) replace the really old
ones in NS 204. 

All the new computers, monitors, wireless
keyboards and mice are located on the bottom shelf
out in the hallway.
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