Service Request Ticket

Service Request Information

CONTACT	Name	Bergeson, Brady	Date	May 29, 2012 09:01 AM
	Department	Athletics	Phone	88068
	Location		Email	bergesob@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080622 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac, 20inch, 2.55GHz Intel Core 2 Duo #Z0FE
	Serial No.	SQP8490LZZE6	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	Microsoft Office Pro 2008 for MAC license from P0068701
	Wired NIC	00:23:32:9A:2D:CD
	Wireless NIC	00:23:12:1D:4A:02
	Bluetooth NIC	00:23:12:3B:16:EA

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	mpakalapati11@wou.edu	88925

Entered by	Date	Memo
Maylimi Pakalapati			Email Public
Entered by	Date	Memo
Maylimi Pakalapati	May 31, 2012 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Maylimi Pakalapati	May 31, 2012 09:51 AM	Could get youtube videos to play in his account but not videos on the wou website.I am closing this task.	Add Attachment
Maylimi Pakalapati	May 30, 2012 12:22 PM	Went and tried installing the flash player.it works ok with his mash account and ucs admin account but not the wouuser account with no password.	Add Attachment
Megan Thibeault	May 30, 2012 11:07 AM	Task reassigned to Maylimi Pakalapati.	Add Attachment
Nicole Crane	May 30, 2012 09:33 AM	They said you can come today on your shift. He needs to download adobe flash player on his computer. The sooner the better.	Add Attachment
Laven Voth	May 29, 2012 10:28 AM	Left VM	Add Attachment
Emily Kavanagh	May 29, 2012 09:01 AM	Cannot get the videos to play online. He says that it tells him to get Adobe Flash Player and he's tried to download it a few times and still nothing is happening. This started last week.	Add Attachment