Service Request Ticket - # 47348

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 29, 2012 11:21 AM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081147[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Vostro 1320, 2.53GHz, 3MB, 1066MHz FSB
Serial No. BD875K1 Location PDR

CPU Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)


OS Unknown Software Roxio and Cyberlink PowerDVD DX 8.1 bundled with computer, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070929, SPSS-PAWS Statistics Base 18 single user from P0072933

Wired NIC 00:24:E8:AA:65:75


Wireless NIC 00:24:2C:97:4E:52

TECHS Submitted by Blake von Brockdorff Contact bvonbrockdorff@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff May 29, 2012 06:39 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff May 29, 2012 06:39 PM 
Stripped out sophos and reinstalled. All is
functioning again
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Blake von Brockdorff May 29, 2012 11:21 AM 
Sophos doesn't update. Won't connect to the
server. Unable to uninstall/reinstall. Brought
back to ITC for troubleshooting. Needs it back by
Thursday
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