Task reassigned to Laven Voth.

Task reassigned to UCS Tech.

Laptop handed off to Adam.

Mac store sent the laptop out to the manufacturer
for repair.  Will call once the laptop is back and
functioning properly.

Laptop was dropped off at Mac store in Corvallis
Friday, June 29.  Waiting for contact from store.

Task reassigned to Lori Burgeson.

He is set up with the replacement iMac, I have the
macbook now and am creating a Time Machine backup,
then will start the applecare fixing process.

I did the transfer of the files via firewire, and
imaged the iMac for scott.  After that was done, I
went in and started looking at the laptop, and the
dick utility told me that there were several HDD
errors, but it reported that the SMART status was
good, and there were no bad sectors.  Booted into
the OSX disc and ran the disk repair on the
startup disk, and it repaired several errors.

I used the laptop subsequently, and everything was
running smootly, so I gave the laptop back to
scott (to his office, Lenore opened the door for
me) and left him a note to go ahead and try to use
the laptop now, and it it messes up again, I have
the iMac ready to go for him just in case.

Priority changed from (3) Priority to (2) High Priority.

He was hoping to put off fixing this until August,
but it is still having issues daily so he can no
longer delay things, His software usage is high
with a CS suite and Vectorworks so I don't have a
spare laptop that will fit his needs so I will be
using a GFA iMac as a temp spare while we work on
the laptop issues.  We will need to do a system
transfer from the laptop to the iMac and most
likely do a reinstall of Vectorworks which he uses
from a USB dongle and not the 
network(Richard will have more details about this)
I will have a temp station on the counter in front
of my desk shortly

Laven:
Have you contacted Scott?

Status changed from (2) Scheduled to (1) Pending

Emails have been exchanged, on hold until Richard
gets back.

After researching the issue, it seems to be a
malfunctioning Hard Drive, and I'll talk with
Richard about it when he gets back on Monday.

It switches over to a blue screen couple times a
day when they are using it.  On the blue screen,
they can't do anything so they restart and then it
starts the home page but it will eventually goes
back to the blue screen.

WOU# 20101246