Service Request Ticket - # 47367

Service Request Ticket - # 47367

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Hall, CM	Date	May 31, 2012 02:28 PM
	Department	College of Education	Phone	88731
	Location		Email	hallcm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060256 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	23L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A8:B3:19

TECHS	Submitted by	Nicole Crane	Contact	ncrane10@wou.edu	88010
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jun 25, 2012 07:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jun 25, 2012 07:54 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jun 25, 2012 07:54 AM	**This is an email** Seems it is working. Thanks. ~CM	Add Attachment
Megan Thibeault	Jun 21, 2012 01:06 PM	**This is an outgoing email** Hi CM, We were just following up with you regarding a service request that we have for you. (#47367) Description: Computer will not move past the windows screen I just wanted to check in with you about this ticket. It says that you will be out of the office until after 7/3/12. Please just contact us when you get back so we can have a tech come take a look at your screen. Thanks, Megan Eichler	Add Attachment Public
Blake von Brockdorff	Jun 15, 2012 10:27 AM	out of the office until after 7/3/12	Add Attachment
Blake von Brockdorff	Jun 15, 2012 10:26 AM	*outgoing email* I am writing in response to your computing services request #47367. I wanted to find out if you were still experiencing the issue of not getting past the windows screen on boot up. If you could email or call us at extension 88925 with when you will be in the office again, we will be sure to get a tech over to help you. Thank you, Blake	Add Attachment
Megan Thibeault	Jun 05, 2012 04:18 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Nicole Crane	May 31, 2012 02:29 PM	Computer is in ED 225 not 234	Add Attachment
Nicole Crane	May 31, 2012 02:28 PM	The computer will power on but it gets stuck on the windows screen. "A disk needs to be checked" error. Has been going on for two.	Add Attachment