Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Steve	Date	Jun 05, 2012 08:01 AM
	Department	Natural Science/ Earth and Physical Science	Phone	88398
	Location		Email	taylors@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091514 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	5310KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0075227, Adobe Design Std CS5 WIN from P0075227 installed as CS4 Design Std, Strater by Golden Software 4.0 (ver.4.3.1603) from P0096297
	Wired NIC	B8:AC:6F:83:F7:6F

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 06, 2012 12:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 06, 2012 12:50 PM	Re-bound, working now	Add Attachment
Megan Thibeault	Jun 05, 2012 04:14 PM	Task reassigned to Laven Voth.	Add Attachment
Emily Kavanagh	Jun 05, 2012 08:03 AM	**This is an email** Hello Helpdesk / Adam: A computer in NS218A lab is having log-on problems: WOU20091514 located at southwest corner of room, will not allow users to log on, and is flashing the following error message: "the trust relationship beteen this work station and the primary domain failed" It is crunch time in the lab with student projects underway, any help in solving the problem soon would be most appreciated. s.t.	Add Attachment
Emily Kavanagh	Jun 05, 2012 08:01 AM	Dr. Taylor left a VM saying that neither him nor any student can log onto computer 20091514 they get the error "The trust relationship between this work station and the primary domain failed" He would like someone to look in on this before finals	Add Attachment