Service Request Ticket - # 47406

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 06, 2012 10:39 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090158[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron XPS M1330 laptop, 2.4GHz,800MHz,3MB
Serial No. 3FKQRG1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:32:1E:8C

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Lori Burgeson Jun 25, 2012 10:35 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lori Burgeson Jun 25, 2012 10:35 AM 
Computer has been re-imaged and placed back in the
student lounge.  Printer is available and set as
default.
 Add Attachment
Bill Kernan Jun 22, 2012 03:53 PM 
Adam:
The computer is in the tech area.  Please go over 
putting a fresh image on it with Lori on Monday.
 Add Attachment
Megan Thibeault Jun 06, 2012 10:39 AM 
In the student lounge the computer is not
connecting to krusty and has the 24 hr printer
showing up.

Laven went over to check it out, it cant manually
connect when trying to reinstall, only maps with
gpupdate.
Add Attachment