Service Request Ticket

Service Request Information

CONTACT	Name	Murphy, David	Date	Jun 06, 2012 11:15 AM
	Department	Criminal Justice	Phone	88410
	Location		Email	murphyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080852 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	19PWWF1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003
	Wired NIC	00:21:70:EC:45:9B
	Wireless NIC	00:21:5D:DD:57:A4

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 10, 2012 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 10, 2012 01:21 PM	Done	Add Attachment
Megan Thibeault	Jun 21, 2012 01:16 PM	**This is an outgoing email** Hi David, We were just following up with you regarding a service request that we have for you. (#47409) Description: computer screen flickering. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. If this is still an issue please let us know when it would be a good time for a tech to come out and take a look at your screen. Thanks, Megan Eichler	Add Attachment Public
Joshua Johnson	Jun 08, 2012 09:25 AM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Jun 06, 2012 11:15 AM	The screen on Dr. Murphy's computer is flickering. It is doing this most of the time. When he restarts the computer it goes away for a while but it will return. When he hooks up a secondary monitor, the second monitor does not flash but the computer monitor will. He thinks that the screen may be dieing. Murphy David 88410 murphyd@wou.edu MA 213	Add Attachment