Service Request Ticket

Service Request Information

CONTACT	Name	Lab Attendant, APSC	Date	Jun 07, 2012 10:12 AM
	Department	University Computing Solutions	Phone	88069
	Location		Email	printerpaper@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090474 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
	Serial No.	HAV405275	Location	PDR
	Model	8860/DN	Hostname	ch303.wou.edu
	Notes	IP: 140.211.76.25	Ink/Toner Refill	Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798
	Wired NIC	00:00:AA:C4:2A:5B

TECHS	Submitted by	Lacey Davis	Contact	ldavis08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Jul 23, 2012 08:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Jul 23, 2012 08:41 AM	The printer is back up and running.	Add Attachment
Megan Thibeault	Jun 21, 2012 01:19 PM	Adam said that there was a broken gear in the printer and the new part should be here next week.	Add Attachment
Lacey Davis	Jun 07, 2012 10:12 AM	One of the printers in APSC 101 started jamming. A 35 page document was being printed and it jammed, so I took the jammed paper out and then it jammed again over and over (like 10 times) so I put a sign on it saying it is out of order. The WOU number is 20090474.	Add Attachment