Service Request Ticket - # 47448

Service Request Information

CONTACT Name Carter, Steve   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 12, 2012 09:04 AM
Department Business Services/Printshop Phone 88440
Location Email carterst@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070807[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66GHz, 4M, VT, 1333MHz FSB
Serial No. H5M52G1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065477 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0074957

Wired NIC 00:1E:C9:6E:08:4F

TECHS Submitted by Blake von Brockdorff Contact bvonbrockdorff@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jun 12, 2012 02:41 PM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jun 12, 2012 02:41 PM 
cleaned out virus issues, took care of admin
rights. Closed
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Blake von Brockdorff Jun 12, 2012 09:04 AM 
Computer is presenting with virus activity.
Confirmed malware presence with Malwarebytes,
running and overnight full scan to try and remove.
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