Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Jun 19, 2012 08:01 AM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090804 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook Pro, 15-inch, aluminum #Z0GS
	Serial No.	W80080M77XK	Location	007
	CPU	Intel Core 2 Duo P8700(2,53GHz, 3MBL2,1066MHz)
	OS	Unknown	Software	NO OFFICE LICENSE PURCHASED, Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife (includes iPhoto, iMovie, iDVD, iWeb, GarageBand) bundled with purchase Final Cut Express v4 bundleed with purchase
	Wired NIC	34:15:9E:03:E9:9C
	Wireless NIC	F8:1E:DF:E2:F0:1D
	Bluetooth NIC	60:FB:42:8C:58:60

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 19, 2012 02:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 19, 2012 02:10 PM	Showed her how to connect to drives on mac	Add Attachment
Megan Thibeault	Jun 19, 2012 08:17 AM	Task reassigned to Laven Voth.	Add Attachment
Emily Kavanagh	Jun 19, 2012 08:01 AM	Ella cannot connect to the H drive, the J drive the I drive. She can't connect to any of the drives on the Mac book 20090804	Add Attachment