Service Request Ticket

Service Request Information

CONTACT	Name	DelloStritto, Mary Ellen	Date	Jun 19, 2012 09:41 AM
	Department	Behavioral Sciences Division	Phone	89657
	Location		Email	dellostm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	7DSG3Q1	Location	PDR
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 installed as Office 2007 from P0079246
	Wired NIC	5C:26:0A:3F:BC:A0
	Wireless NIC	18:3D:A2:16:FD:20
	Bluetooth NIC	1C:65:9D:F5:60:3C

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jul 03, 2012 05:00 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Laven Voth	Jul 03, 2012 05:00 PM	Maped her printer to the TR Color, is working now.	Add Attachment
Laven Voth	Jun 27, 2012 10:10 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Laven Voth	Jun 26, 2012 10:29 AM	She will be in the office July 3, she said to do it then	Add Attachment
Laven Voth	Jun 21, 2012 11:43 AM	Also sent email asking for list of available times	Add Attachment
Laven Voth	Jun 21, 2012 11:41 AM	Left VM	Add Attachment
Megan Thibeault	Jun 19, 2012 10:34 AM	Task reassigned to Laven Voth.	Add Attachment
Emily Kavanagh	Jun 19, 2012 09:41 AM	Mary Ellen needs to have her computer set up to print to a color printer in Todd Hall, Teaching Research Institute TR-TRI-Color and she needs help getting the printer drivers so she can print to this printer.	Add Attachment