Service Request Ticket

Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	Jun 19, 2012 09:50 AM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110710 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
	Serial No.	3BH3PS1	Location	PDR
	CPU	Intel Core i5-2500(3.3GHz,6M,TV-x)
	OS	Windows 7 Pro, 64 bit	Software	MS Office 2010 Pro Plus from P0085122 installed as Office 2007, transferred from 2008101 SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 with FREE UGRADES for BOTH to SPSS18 from P0071702, CorelDraw Graphics Suite X6 from VISA2013003881, NVivo v9 from P0084786
	Wired NIC	18:03:73:50:6A:E2

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 20, 2012 10:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 20, 2012 10:31 AM	re-entered product key and activated.	Add Attachment
Laven Voth	Jun 20, 2012 10:13 AM	Left VM	Add Attachment
Katie Halvorson	Jun 19, 2012 02:16 PM	She is here today till 4.	Add Attachment
Laven Voth	Jun 19, 2012 02:11 PM	Left VM. I went over earlier but she was not there	Add Attachment
Megan Thibeault	Jun 19, 2012 09:55 AM	Task reassigned to Laven Voth.	Add Attachment
Megan Thibeault	Jun 19, 2012 09:51 AM	After 1pm today.	Add Attachment
Megan Thibeault	Jun 19, 2012 09:50 AM	Microsoft office keeps receiving the error message your product needs to be activated. She needs an admin number. Andrew updated her computer to Windows 7 not to long ago.	Add Attachment