Service Request Ticket - # 47520

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 20, 2012 09:50 AM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20110617[Edit Inv] (opens in a new window) Bldg/Room SSC 231
Service Tag Description ASUS TF201 Transformer Prime 10.1 inch 32GB, WiFi
Serial No. C1OKAS164410 Location Chung-Fan Ni

CPU NVIDIA Tegra 3 Quad-core CPU


OS Software Android¿ 3.2 Honeycomb (1) (Android¿ 4.0 Ice Cream Sandwich upgradable), bundled with:ASUS launcher, @Vibe Music, ASUS WebStorage, MyLibrary, MyNet, MyCloud, File manager, ASUS sync, SuperNote, App Locker, App Backup, TegraZone, Polaris Office,

Wireless NIC 54:04:A6:41:43:E3


Bluetooth NIC 54:04:A6:3D:AA:6A

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 31, 2012 09:47 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Adam Wehner Jul 31, 2012 09:47 AM 
She came and picked it up yesterday 7/30/12
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Adam Wehner Jul 30, 2012 10:35 AM 
Status changed from (3) Order in Process to (6) Ready to Deliver
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Adam Wehner Jul 30, 2012 10:35 AM 
Received it back today.  I emailed Fran to let her
know.
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Adam Wehner Jul 16, 2012 09:42 AM 
Status changed from (1) Pending to (3) Order in Process
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Adam Wehner Jul 16, 2012 09:42 AM 
Unit is in the mail.  On its way to Asus
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Tricia Flaherty Jun 25, 2012 12:59 PM 
I have put the original order info and warranty
info with the tablet, and have given it to Adam
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Megan Thibeault Jun 22, 2012 11:26 AM 
She is going to drop this off on Monday.
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Blake von Brockdorff Jun 20, 2012 09:58 AM 
Task reassigned to Adam Wehner.
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Emily Kavanagh Jun 20, 2012 09:50 AM 
****This is an email****
Hi,

My university issued tablet #20110617[Edit Inv] may have a
defective charging port/slot. The S/N is
C10KAS164410 12.

I have not been able to charge it smoothly since I
first received it a few months ago. I had to plug
in and unplug several times before it started to
charge. It got worse the last few times, and
finally it just totally failed yesterday. The
battery lasts very long after each charge, so I
probably have only had about 5 complete charge
cycles since I first received it. Currently, there
is 0 power left. With the manufacture¿s warranty,
can I have the charging port/slot replaced? Should
I contact the manufacture directly or the
Computing Service will assist me? Thank you in
advance.
Fran Ni
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