Service Request Ticket

Service Request Information

CONTACT	Name	Orwick, Betty	Date	Jun 20, 2012 10:25 AM
	Department	Strategic Communications & Marketing	Phone	88813
	Location		Email	orwickb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20111089 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iPad with Wi-Fi 16GB-Black#MC705LL/A
	Serial No.	DMQHRVBHDJ8T	Location	PDR
	CPU	1GHz dual-core Apple A5
	OS	Unknown	Software
	Wireless NIC	64:20:0C:BA:71:DB
	Bluetooth NIC	64:20:0C:BA:71:DC

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Jun 20, 2012 05:07 PM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jun 20, 2012 05:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jun 20, 2012 05:07 PM	Needed to set her up with iTunes and creating a separate account for her iPad. Also was having problems with the ipad asking to pay for wireless, it was fixed when I had her go through wou.edu/wireless.	Add Attachment
Megan Thibeault	Jun 20, 2012 12:37 PM	Ticket # 47522 says that Betty has came in and had someone look at it which I think I did yesterday. The other day someone brought in an Ipad that wasn't connecting and Michael told Josh to connect them to WOUclassroom and then back to WOUsecure. That's what I did yesterday for Betty.	Add Attachment
Megan Thibeault	Jun 20, 2012 12:35 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jun 20, 2012 12:33 PM	Task reassigned to Megan Eichler.	Add Attachment
Emily Kavanagh	Jun 20, 2012 10:25 AM	Betty Cannot get online with her iPad. She would like someone to come take a look at it. She says she can only get onto Westerns web site. And she just wants someone to come over and everything the way she wants. Any day but Fridays she should be around.	Add Attachment