Service Request Ticket

Service Request Information

CONTACT	Name	Ni, Fran	Date	Jun 21, 2012 11:00 AM
	Department	Deaf Studies and Professional Studies	Phone	88038
	Location		Email	nic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20111116 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	CBW5GS1	Description	Dell Latitude E6420 Intel Core i7-2760QM, 2.40GHz
	Serial No.	cbw5gs1	Location	loan'd Thewd
	CPU	Intel Core i7-2760QM(2.4GHz, 6MB cache)
	OS	Windows 7 Ultimate	Software	MS Office Pro Plus 2010 WIN from P0085572; TRANSFERRED from W#20100752 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 TRANSFERRED to W#20150516 MAY2016 SR60183
	Wired NIC	D4:BE:D9:39:65:1A
	Wireless NIC	8C:70:5A:76:31:40
	Bluetooth NIC	9C:B7:0D:EE:E7:E7

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Jul 03, 2012 09:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Jun 25, 2012 12:05 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Jun 21, 2012 11:00 AM	This laptop was purchased with WIN 7 Ultimate and needs to retain that OS as it is the version(not part of WIN 7 Pro) that has Language Packs and she wants the Chinese Language Pack, she is also receiving Dell Port replicator and Dell 27 inch monitor as add-ons to this system that she had funds for. These pieces will be out on the New Equip shelves in hallway with GFA setup form	Add Attachment