Service Request Ticket - # 47540

Service Request Information

CONTACT Name Smith, Sandy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 21, 2012 02:40 PM
Department Center for Academic Innovation Phone 88691
Location Email smithsl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20101414[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
Serial No. C17FHBZZDHJF Location PDR

CPU Intel Core i5(2.5GHz Quad-Core)


OS MAC OS X 10.6 (Snow Leopard) Software Microsoft Office for Mac 2011 license from P0081051, Adobe Design&WebPrem MAC CS6 P0086167 install temp as CS5.5, Filemaker Pro 11 from P0082550(transferred from W#20070162 6-2012), Adobe Captivate 6 for MAC from P0086611, Telestream ScreenFlow 4.0.5 from VISA2013003771

Wired NIC C8:2A:14:1D:6D:6E


Wireless NIC 10:9A:DD:A6:3C:FA


Bluetooth NIC 44:2A:60:D7:F6:52


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public

Entered by Date Memo
Dale Goodell Jul 02, 2012 01:26 PM
Status changed from (1) Pending to (5) Completed
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Dale Goodell Jul 02, 2012 01:26 PM
New iMac installed; WOU # 20101414[Edit Inv].
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Laven Voth Jun 26, 2012 02:35 PM
I swapped just the CPUs last week, but nothing
else, she didn't want the monitors.  The tower
from the student station in TERRY is currently in
Elayne's office in UPCC, and her old computer is
at the student station.  No Adobe software has
been installed, so when Elayne gets her new GFA
computer, the one in her station goes back to
TERRY then since the swap is not occurring. 
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Tricia Flaherty Jun 26, 2012 08:27 AM
*not transferable to the MAC
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Tricia Flaherty Jun 26, 2012 08:26 AM
There is an issue with her having Adobe software
for windows on her current machine that is not
transferable to Windows thus requiring a license
purchase, I talked with Bill Kernan about this
yesterday morning and he said he would discuss it
with them.  She wants a MAC but may have to stick
with PC depending on the software needs
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Lori Burgeson Jun 25, 2012 03:25 PM
Task reassigned to Dale Goodell.
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Lori Burgeson Jun 25, 2012 03:25 PM
Dale:
Elayne Kuletz will be getting a new GFA iMac. 
Please move the 2010 computer to old location when
you deliver the GFA.  This is a priority setup.
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Bill Kernan Jun 22, 2012 12:19 PM
Laven:
Lets talk about this one on Monday.  It may be best 
to replace the 2007 computer rather than switch them 
around.
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Laven Voth Jun 21, 2012 03:31 PM
****This is an email****
Our student worker is gone for the summer. Anyone
in the front office can point you in the right
direction. We will need to be sure we don¿t lose
any access (FileMaker is one I know off the top of
my head, but there may be others). Elayne will be
out of the office starting tomorrow through
Wednesday next week. If you can do this while she
is gone I can give you access to her office.

Thanks!

Sandy
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Laven Voth Jun 21, 2012 02:49 PM
Emailed for a list of available times for both parties
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Laven Voth Jun 21, 2012 02:43 PM
Task reassigned to Laven Voth.
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Katie Halvorson Jun 21, 2012 02:40 PM
****This is an email****
We have 2 computers in our office that we would
like to relocate/reassign. W#20070162[Edit Inv] is currently
in UPCC A101 used by Elayne Kuletz. She is
somewhat of a ¿power user¿ and is having
difficulty with several of her software
applications due to the age of the computer.
W#20101162[Edit Inv] is currently in the front office of
Terry House used by our student worker. This
position does NOT have heavy software needs. Is it
possible to switch these two machines? It would
mean not only physically moving the machines but
also moving the applications between the two machines.

 

Please advise. Thanks,

 
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Katie Halvorson Jun 21, 2012 02:40 PM
****This is an email****
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