Service Request Ticket

Service Request Information

CONTACT	Name	Johnson, Pattie	Date	Jun 25, 2012 10:19 AM
	Department	The Research Institute	Phone	88779
	Location		Email	johnsop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070966 (opens in a new window)	Bldg/Room	NS 202
	Service Tag	2FKZ9G1	Description	Dell Optiplex 755 mini-tower 3.0GHz, 6M, 1333MHz
	Serial No.	2FKZ9G1	Location	Smart Classroom Instructor's Station
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0065892 installed as Office Pro 2003
	Wired NIC	00:1E:4F:DC:9D:7C

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Emily Kavanagh	Jun 25, 2012 11:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Emily Kavanagh	Jun 25, 2012 11:19 AM	rebooted her computer and now can see her I drive :)	Add Attachment
Blake von Brockdorff	Jun 25, 2012 10:35 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Emily Kavanagh	Jun 25, 2012 10:19 AM	Pattie, started her computer and the only drives she has is C, Y, O. The one she really needs is her I drive. She said she came in over the weekend and found her network cable out of her computer. She plugged it back in but as of now she can't find her I drive. 20070966	Add Attachment