Service Request Ticket - # 47556

Service Request Information

CONTACT Name Palmer, Tina L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 25, 2012 10:45 AM
Department Student Success & Advising Office Phone 88732
Location Email palmert@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080485[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 59JNPH1 Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 59JNPH1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0

Wired NIC 00:21:70:6F:D9:E8

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact bvonbrockdorff@wou.edu 88925

Tracking

Entered by Date Memo
Blake von Brockdorff
Email

Public
Entered by Date Memo
Blake von Brockdorff Jun 26, 2012 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Blake von Brockdorff Jun 26, 2012 10:52 AM 
Checked today, Tina states the issue seems to be
resolved, it was just the initial profile cache
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Blake von Brockdorff Jun 25, 2012 01:09 PM 
It was first log info for the user at that
computer terminal. User has a rather large
profile, so it was initial cache upon logging in.
Tina stated they will call or email tomorrow if
the issue continues.
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Blake von Brockdorff Jun 25, 2012 12:11 PM 
Task reassigned to Blake von Brockdorff.
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Emily Kavanagh Jun 25, 2012 10:45 AM 
****This is an email****
Hello,

There is a new advisor who started today in the
Academic Advising office. When she logged in on
her computer this morning, it took 20 minutes to
complete the log-in. I checked the CPU and monitor
tracking number and it looks like this is a fairly
old machine. I wanted to see if it is ready to be
upgraded. The CPU #20080485[Edit Inv] and the monitor
#20060313[Edit Inv]. Please let me know if this computer is
ready to be upgraded and if it is not, could
someone please come and take a look at it to see
if there is something that can be done to speed up
the login process. This machine is located in one
of the advising offices in APSC 401.

Let me know if you have any questions or need any
further information.
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