Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Jun 25, 2012 11:42 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091026 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	4VM9RL1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074819
	Wired NIC	B8:AC:6F:7D:2F:E0

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 17, 2012 01:16 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Adam Wehner	Oct 17, 2012 01:16 PM	Done	Add Attachment
Adam Wehner	Oct 15, 2012 11:46 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Adam Wehner	Oct 15, 2012 11:46 AM	I am meeting wit her on Wed. at 1	Add Attachment
Adam Wehner	Oct 15, 2012 09:10 AM	Sent an email wanting a time that I can go over and get all of her problems fixed.	Add Attachment
Michael Ellis	Aug 20, 2012 03:11 PM	Not in the office during the summer.	Add Attachment
Adam Wehner	Aug 16, 2012 10:40 AM	Work on this afternoon when I am over in NS	Add Attachment
Emily Kavanagh	Jun 25, 2012 11:42 AM	Contact Info: 317-408-5729	Add Attachment Public
Emily Kavanagh	Jun 25, 2012 11:42 AM	Stacy Henle cannot add a printer to her computer. She is an adjunct teacher and needs to add a printer to this computer but when she tries it says she does access to the computer to connect to the selected printer.	Add Attachment