Service Request Ticket - # 47566

Service Request Information

CONTACT Name Hilterbrand, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2012 09:12 AM
Department Library & Media Services Phone 88441
Location Email hilterbl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090477[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Xerox Phaser 8860 DN Color Laser Printer #8860/DN(
Serial No. HAV405030 Location PDR

Model 8860/DN Hostname ns125.wou.edu
Notes IP: 140.211.76.50 Ink/Toner Refill Black:108R00800 Blue:108R00797 Yellow:108R00799 Magenta:108R00798

Wired NIC 00:00:AA:C5:90:7B

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jul 31, 2012 09:46 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jul 31, 2012 09:46 AM 
The HL108 printer is back up and running.
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Emily Kavanagh Jul 02, 2012 08:36 AM 
The Printer in room 108 in the Library is not
accepting any print jobs. It says there are 12
print jobes in the queue but nothing is printing.
And the Upward Bound students are in that room
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Megan Thibeault Jun 26, 2012 09:20 AM 
Task reassigned to Adam Wehner.
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Emily Kavanagh Jun 26, 2012 09:12 AM 
The Printer is showing an error, not printing and
the mantnince kit seems to be at an odd angle.
Error 07,009.42:304758. 20090477[Edit Inv] 
The printer glitched yesterday and started spewing
ink yesterday.
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