Service Request Ticket - # 47567

Service Request Information

CONTACT Name Roberts, Janet   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2012 09:20 AM
Department Education & Leadership Phone 88446
Location Email robertsjl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20100337[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5K0BMN1 Location PDR

CPU Intel Core 2 Duo E8500(3.16Hz,6M,1333FSB)


OS Windows 7 Pro, 64 bit Software Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2010 license from P0077504 installed as Office Pro Plus 2007

Wired NIC B8:AC:6F:92:36:74


TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact robbc@wou.edu 88925

Tracking

Entered by Date Memo
Christina Robb
Email

Public

Entered by Date Memo
Christina Robb Jul 24, 2012 07:38 AM
Status changed from (1) Pending to (5) Completed
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Christina Robb Jun 26, 2012 09:34 AM
When doing the usertype test for faculty, it was
returning false. I added a workaround, called her
to validate that she was able to review the course
evaluations, and emailed Ron.
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Megan Thibeault Jun 26, 2012 09:26 AM
Task reassigned to Christina Robb.
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Emily Kavanagh Jun 26, 2012 09:20 AM
Janet is trying to look up the course evaluations
for her classes and when she clicks on the link to
see the evaluations and it seems like the computer
is thinking and then just takes her back to the
first page with the link to go to the evaluations
she doesn't get to see the evaluations. She has
used both Fire Fox and IE as well as tried this at
her home and it does the same thing.  
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