Service Request Ticket

Service Request Information

CONTACT	Name	Murphy, David	Date	Jun 26, 2012 12:05 PM
	Department	Criminal Justice	Phone	88410
	Location		Email	murphyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080852 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	19PWWF1	Location	PDR
	CPU	Intel Core 2 Duo T9500(2.6GHz/800MHzFSB/6ML2cache)
	OS	Unknown	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0069591 installed as Office Pro 2003
	Wired NIC	00:21:70:EC:45:9B
	Wireless NIC	00:21:5D:DD:57:A4

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	lvoth11@wou.edu	88925

Entered by	Date	Memo
Laven Voth			Email Public
Entered by	Date	Memo
Laven Voth	Sep 25, 2012 10:43 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Laven Voth	Sep 25, 2012 10:43 AM	closed due to no contact and inactivity	Add Attachment
Laven Voth	Jun 29, 2012 01:32 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laven Voth	Jun 27, 2012 10:01 AM	Still not in office	Add Attachment
Laven Voth	Jun 26, 2012 02:18 PM	Left VM	Add Attachment
Megan Thibeault	Jun 26, 2012 01:29 PM	Task reassigned to Laven Voth.	Add Attachment
Emily Kavanagh	Jun 26, 2012 12:05 PM	He is trying to connect to the wireless but is unable to he is getting the bars on the right hand corner with the yellow triangle. He was unable to get onto wireless this morning but last night he was able to get wireless at home. MurphyD MurphyD@wou.edu	Add Attachment