Service Request Ticket - # 47577

Service Request Information

CONTACT Name Ayres, Robert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 26, 2012 02:13 PM
Department The Research Institute Phone 88749
Location Email ayresr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20111120[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 5K655V1 Description OptiPlex 990 SFF, Intel Core i5 2500(3.3GHz, 6M)
Serial No. 5K655V1 Location 008(Underneath the standup desk)

CPU Intel Core i5-2500(3.3GHz,6M,TV-x)


OS Windows 7 Pro, 64 bit Software MS Office Pro Plus 2010 from P0085572

Wired NIC 18:03:73:23:82:AE


TECHS Submitted by Lacey Davis Contact ldavis08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
Email

Public

Entered by Date Memo
Lori Burgeson Jul 10, 2012 01:07 PM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 10, 2012 01:07 PM
Laven talked with Bob about how to import his
favorites/bookmarks.  They should all be saved on
his H: drive and easily accessible.  Bob said he
would handle importing them and would contact us
if he was unable to get it completed.
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Emily Kavanagh Jul 09, 2012 12:54 PM
Status changed from (5) Completed to (1) Pending
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Emily Kavanagh Jul 09, 2012 12:54 PM
****This is an email****
Robert Ayres
	
12:47 PM (5 minutes ago)
		
to service.reques.
Thank you for your quick response and set up of
the new computer. I have noticed that my
bookmarks/favorites did not transition to the new
computer; is it possible that these can be
transferred over to the new computer
electronically? Thus saving your staff a trip to
Todd Hall.
 
I am out of the office this afternoon (7/9) and
will be back at the office on Thursday 7/15 after
10 am if that is more convenient for your techs.
 
Thanks again for your help.
 
bob ayres
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Lori Burgeson Jul 09, 2012 11:56 AM
Status changed from (1) Pending to (5) Completed
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Lori Burgeson Jul 09, 2012 11:56 AM
Computer has been installed.  He wanted only one
monitor, so the newer monitor was installed
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Lori Burgeson Jul 09, 2012 08:23 AM
Task reassigned to Lori Burgeson.
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Emily Kavanagh Jul 09, 2012 08:16 AM
Anytime before 1:00pm.  
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Dale Goodell Jul 03, 2012 12:53 PM
Task reassigned to New Equip. Setup.
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Dale Goodell Jul 03, 2012 12:52 PM
***** This is an email *****
Bob: I have a new Dell computer ready to deliver
and setup in your office.  I'll be off-campus
after today (Tue., 7/3), however, and won't be
back until Tue., 7/17.  If you'd like to have your
new machine delivered and setup during the time
I'm gone, you can call the UCS Service Request
Desk at 88925 or email ucshelpdesk@wou.edu.  When
calling or mailing, please reference this Service
Request, # 47577.
Thanks, -Dale Goodell, UCS
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Dale Goodell Jun 27, 2012 07:34 AM
Task reassigned to Dale Goodell.
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Lacey Davis Jun 26, 2012 02:13 PM
Monitor W# 20111121[Edit Inv]. The equipment is in the
hallway on the New GFA setup shelf.
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