Service Request Ticket

Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Jun 26, 2012 04:22 PM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090930 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	hvkjql1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074772
	Wired NIC	00:26:B9:8E:6A:B1

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Jun 29, 2012 02:58 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Jun 29, 2012 02:58 PM	Re-imaged, set everything up, all good.	Add Attachment
Blake von Brockdorff	Jun 27, 2012 03:31 PM	Hard drive failed during imaging process. Returning for warranty via Adam.	Add Attachment
Blake von Brockdorff	Jun 27, 2012 10:33 AM	computer has 3 different viruses, one is replicating even after sophos quarentines it, Malwarebytes is getting some stuff, but that is replicating as well after removal. Going to reimage the box. Updating to Win 7 as already licensed and Debbie would like that.	Add Attachment
Blake von Brockdorff	Jun 26, 2012 04:59 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Emily Kavanagh	Jun 26, 2012 04:22 PM	Just today "Catullus Control Center Host Application has encountered a problem and needs to close" Sophos has 2 items in quarantine. And she is unable to access the I drive. She is in the Vice Pres for Student Affairs Offfice AAguila 00183841 diehmd@wou.edu	Add Attachment