Service Request Ticket - # 47588

Service Request Information

CONTACT Name Hood, Donald   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2012 12:02 PM
Department The Research Institute Phone 5413460535
Location Email hoodd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080533[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple, iMac, 20in, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. QP8460HNZE6 Location PDR

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS MAC OS X 10.7 (LION) Software MS Office 2008 for MAC from P0068583, Parallel Desktop from VISA2009000542, Adobe CS4 Design Std for MAC from P0072370, Filemaker Pro license on Maint(current v12) from P0080905

Wired NIC 00:23:32:93:BC:7E


Wireless NIC 00:23:12:19:16:4A


Bluetooth NIC 00:23:12:40:17:9B

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Samantha Brubaker Jun 27, 2013 11:42 AM 
Task reassigned to Self Resolved.
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Samantha Brubaker Jun 27, 2013 11:42 AM 
Status changed from (1) Pending to (5) Completed
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Samantha Brubaker Jun 27, 2013 11:42 AM 
no longer an issue. They are leaving us
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Samantha Brubaker Jun 28, 2012 10:08 AM 
Task reassigned to Richard Kavanagh.
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Emily Kavanagh Jun 27, 2012 12:03 PM 
****This is an email****
Here you go:
V00015323

On Jun 27, 2012, at 11:50 AM, Donald Hood wrote:

> Laurie, would you please send UCS your V number?
>
> TEACHING RESEARCH INSTITUTE, EUGENE
>
> On Jun 27, 2012, at 11:38 AM, UCS ServiceRequest
wrote:
>
>> Ok I need her V number as well as the
department she works for.
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Emily Kavanagh Jun 27, 2012 12:02 PM 
****This is an email****
Sure: 20080533[Edit Inv]
On Jun 27, 2012, at 11:18 AM, UCS ServiceRequest
wrote:

> Is this a WOU MAC? if so I need the WOU number
on the computer
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Emily Kavanagh Jun 27, 2012 12:02 PM 
****This is an email****
Laurie Ehlhardt's mac (ehlhardtl) does not allow
her to install updates (does not accept her MASH
credentials as administrator). Would you please
check her login script to make sure she has
administrator privileges?

Thanks,

Don
Donald Hood
Project Coordinator
Center on Brain Injury Research and Training
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