Service Request Ticket - # 47589

Service Request Information

CONTACT Name Mafit, Cindi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 27, 2012 12:21 PM
Department The Research Institute Phone 88792
Location Email mafitc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20101319[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell U2410, 24-inch WFP Monitor
Serial No. MX0C592M72875169913L Location PDR

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact burgesonl@wou.edu 88955

Tracking

Entered by Date Memo
Lori Burgeson
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Entered by Date Memo
Lori Burgeson Jul 02, 2012 03:31 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 02, 2012 03:31 PM
Task reassigned to Lori Burgeson.
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Lori Burgeson Jul 02, 2012 03:31 PM
There were two versions of MS Office on her
computer:  2003 and 2007.  Uninstalled 2003 and
made sure old Office files could be opened in
2007.  Everything was working properly.  She will
contact if she sees the same issue.
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Lori Burgeson Jun 28, 2012 10:10 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Lori Burgeson Jun 28, 2012 10:10 AM
Laven and I visited with Cindi.  She could not get
Excel to replicate the issue and mentioned that
Excel sporadically will produce the error message
mentioned below.  We mentioned to her that
sometimes there are compatibility issues when
saving Excel files certain ways.  We also
mentioned naming conventions and described that at
times files will not be able to be opened when
file names are extremely long.  We cleared her
temp folder (%temp%).  If she sees the issue occur
again, she will call our office and leave it up on
her screen.

I will contact her in a week to touch base.
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Emily Kavanagh Jun 27, 2012 12:21 PM
Cindi is having issues with excel she is trying
to open a file and it tells her "Excel cannot
complete this task with available resources" 
"Excel found unreadable content in this work book"
It also tells her that the file is corrupt. She
only only has 2 files open. It is only Excel that
she's having issues with. 
Teaching Research
00009876
MafitC
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