Service Request Ticket

Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Jun 28, 2012 09:51 AM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100752 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag	D0XG3Q1	Description	Dell Latitude E6410 2.80GHz, 1066MHz 4M L2 Cache
	Serial No.	D0XG3Q1	Location	going to pdr
	CPU	Intel Core i7-640M(2.80GHz, 1066MHz, 4ML2)
	OS	Windows XP Pro	Software	MS Office Pro Plus 2010 installed as Office 2007 from P0079246, TRANSFERRED to W#20111116 JAN2015--Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953
	Wired NIC	5C:26:0A:3F:B7:41
	Wireless NIC	18:3D:A2:16:3A:40
	Bluetooth NIC	1C:65:9D:F5:41:FE

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Jul 02, 2012 09:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Jul 02, 2012 09:41 AM	Installed and running	Add Attachment
Blake von Brockdorff	Jul 02, 2012 09:41 AM	**outgoing email** Prof. Gournaris, This morning I installed Camtasia 7 on your computer per your request. There should be a shortcut on your desktop to run it, if not, you can find it by going to your start menu, then click All Programs, and you will find Camtasia listed. If there are any issues running the program, don't hesitate to let us know. Thank you, Blake	Add Attachment
Blake von Brockdorff	Jun 28, 2012 10:05 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Tricia Flaherty	Jun 28, 2012 09:51 AM	installer and license key can be found at T:\camtasia\Studiov7.1WIN	Add Attachment