Service Request Ticket - # 47600

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jun 28, 2012 11:07 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20110530[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
Serial No. 8L9MYRI Location PDR

CPU Intel Core i5-2400(3.1GHz,6M,TV-x)


OS Unknown Software MSOffice2010ProPlus P0083486 installedOffice2007,AcrobatPro10 WIN P0083486, TRANSFERREDfrom W#20060427- FilemakerPRoAdv10 w/Maint P0072910 Maint release FMPro11Adv Aug2010 & Maint release FMPro12Adv April2012(P0082690renewal), CamtasiaStudio v7.1&SnagItv10 VISA2011002726(upgradelicense formerly Sarah Beaird transferred to Robbin Bull)UPGRADE AcrobatPro11 WIN P0088088 DEC2012,Adobe PremiereProCS6WIN P0088229 JAN2013, CorelDRAW GraphicSuiteX6 VISA2012003433, UPGRADE CamtasiaStudio v8 VISA2012003479 JUN2013

Wired NIC D4:BE:D9:8B:63:9D

TECHS Submitted by Emily Kavanagh Contact ekavanagh08@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Jan 03, 2013 05:13 PM 
Status changed from (4) On Hold to (5) Completed
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Tricia Flaherty Jun 28, 2012 02:03 PM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jun 28, 2012 01:19 PM 
Status changed from (4) On Hold to (1) Pending
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Megan Thibeault Jun 28, 2012 01:19 PM 
****This is an email****
As per the licensing agreement for my copy of
Adobe Acrobat X Pro, (see below and attached) I
would like to activate a second copy on my laptop
for use when I work away from the office. I have a
trial copy loaded on my laptop, therefore I
believe I only need the product key/serial number
to activate it.
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Tricia Flaherty Jun 28, 2012 12:06 PM 
Status changed from (1) Pending to (4) On Hold
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Tricia Flaherty Jun 28, 2012 12:06 PM 
Disk checked out on 6-28-2012 to Robbin Bull per
80/20 share of Acrobat Pro 10 WIN from P0083486 on
W#20110530[Edit Inv].  should be returned by 7-12-2012(two
weeks).  placing task on hold tell disk is returned
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Laven Voth Jun 28, 2012 11:41 AM 
Task reassigned to Tricia Flaherty.
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Laven Voth Jun 28, 2012 11:41 AM 
She will come over to check out the CD shortly.
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Emily Kavanagh Jun 28, 2012 11:23 AM 
I have the attachment up at the front desk if it
needs to be seen. 
****This is an email****
As per the licensing agreement for my copy of
Adobe Acrobat X Pro, (see below and attached) I
would like to activate a second copy on my laptop
for use when I work away from the office. I have a
trial copy loaded on my laptop, therefore I
believe I only need the product key/serial number
to activate it.
Add Attachment
Emily Kavanagh Jun 28, 2012 11:07 AM 
Robin Bull
88562
BullR@wou.edu
V00002362
BullR
Teaching Research

Robin says that Adobe is telling her that she is
allowed to add another copy on a home computer.
She would like the Product Key
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