Service Request Ticket

Service Request Information

CONTACT	Name	Kunkle, Alex	Date	Jun 28, 2012 11:35 AM
	Department	Student Success & Advising Office	Phone	88506
	Location		Email	kunklea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091321 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	53NZJM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819,[TRANSFERING TO W#20130533 Camtasia Studio Academic Electronic Version 7.1 WIN VISA2011002956, CyberLink PowerDirector Deluxe v10 from VISA2011002959]
	Wired NIC	B8:AC:6F:83:FB:EF

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Jul 02, 2012 04:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Jul 02, 2012 04:05 PM	Removed the demo versions of both software, installed the proper licensed copies. Completed	Add Attachment
Blake von Brockdorff	Jun 28, 2012 12:39 PM	Task reassigned to Blake von Brockdorff.	Add Attachment
Tricia Flaherty	Jun 28, 2012 12:15 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Jun 28, 2012 12:15 PM	a box with a user manual for Cyberlink PowerDirector is on the shelf between my desk and restroom, I have kept the actual disk media in the UCS files and it is recorded on the T:Drive There is a seperate install of software and snowball mic delivery for the same office on SR#47602	Add Attachment
Tricia Flaherty	Jun 28, 2012 11:35 AM	installer can be found at: T:\camtasia\Studiov7.1WIN see key under VISA2011002956 and T:\Cyberlink\PowerDirectorDeluxe	Add Attachment