Service Request Ticket

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Service Request Information

CONTACT	Name	Cancel, Pamela	Date	Jun 28, 2012 01:41 PM
	Department	Deaf Studies and Professional Studies	Phone	88803
	Location		Email	cancelp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101406 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core i5, 2.5GHz, Quad core
	Serial No.	C02FMHPRDHJF	Location	PDR
	CPU	Intel Core i5(2.5GHz Quad-Core)
	OS	MAC OS X 10.6 (Snow Leopard)	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7 (see Tricia for details of licensing), Microsoft Office for Mac 2011 license from P0081051, Telestream Screenflow 3 for MAC from VISA2011002957
	Wired NIC	C8:2A:14:2A:94:1E
	Wireless NIC	E4:CE:8F:56:AC:BE
	Bluetooth NIC	04:0C:CE:22:AC:DC

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	dkarbia11@wou.edu	88925

Tracking

Entered by	Date	Memo
Dyl Karbia			Email Public
Entered by	Date	Memo
Dyl Karbia	Mar 27, 2013 12:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dyl Karbia	Mar 27, 2013 12:53 PM	I just installed Mac ScreenFlow Telestream software, in ED 224 it work fine.	Add Attachment
Jared Petersen	Mar 27, 2013 12:10 PM	Task reassigned to Dyl Karbia.	Add Attachment
Tricia Flaherty	Mar 27, 2013 11:33 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Tricia Flaherty	Mar 27, 2013 11:33 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Tricia Flaherty	Mar 27, 2013 11:33 AM	PAm has called in to me directly saying that her Screenflow is still not working. She is licensed for Screenflow3 which can be found at T:\5. Mac Software\ScreenFlow_Telestream but it appears that she has Auto-Updated to Screenflow4 which causes it to want a new registration code to be purchased. The solution is to un-install ScreenFlow4 and re-install ScreenFlow3 and to make sure Auto update is not CHECKED as this will prevent that from happening in the future. She is in her office until 3 or 4pm today so if we can make sure this gets resolved today that would be preferable since it has been a long ongoing issue	Add Attachment
Laven Voth	Dec 06, 2012 04:55 PM	Task reassigned to UCS Tech.	Add Attachment
Laven Voth	Dec 06, 2012 04:55 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laven Voth	Jul 23, 2012 01:24 PM	Left VM	Add Attachment
Tricia Flaherty	Jul 17, 2012 12:42 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Tricia Flaherty	Jul 17, 2012 12:42 PM	She is coming up as not registered thus watermark when she goes to use screenflow, this may be a profile issue with the install/registration process. Please make sure it gets registered under her profile and is set up to NOT Auto-update as previous users have had problems with Screenflow updating to new versions with out asking and thus going into unregistered mode. She is available this week Tues, Wed, Thurs from 10am-3pm	Add Attachment
Laven Voth	Jul 03, 2012 01:21 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laven Voth	Jul 03, 2012 01:21 PM	Had the front desk let me into her office and I did the install without her.	Add Attachment
Laven Voth	Jul 02, 2012 11:05 AM	Called again, still gone	Add Attachment
Laven Voth	Jul 02, 2012 09:21 AM	Task reassigned to Laven Voth.	Add Attachment
Laven Voth	Jun 28, 2012 01:47 PM	Left VM for times	Add Attachment
Tricia Flaherty	Jun 28, 2012 01:41 PM	installer can be found at T:\5. Mac Software\ScreenFlow_Telestream\ScreenFlow3	Add Attachment