Service Request Ticket

Service Request Information

CONTACT	Name	Taylor, Ella	Date	Jun 29, 2012 10:41 AM
	Department	The Research Institute	Phone	88589
	Location		Email	taylore@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20091636 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	CL87KM1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0074819, Adobe Acrobat Pro v9 WIN from P0076844, CorelDRAW Graphics Suite X6 Education Edition from VISA2012003055
	Wired NIC	B8:AC:6F:83:63:A2

TECHS	Submitted by	Emily Kavanagh	Contact	ekavanagh08@wou.edu	88925
	Primary Technician		Contact	bvonbrockdorff@wou.edu	88925

Entered by	Date	Memo
Blake von Brockdorff			Email Public
Entered by	Date	Memo
Blake von Brockdorff	Jul 05, 2012 02:19 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Blake von Brockdorff	Jul 05, 2012 02:19 PM	delivered and working	Add Attachment
Blake von Brockdorff	Jul 05, 2012 08:42 AM	20091636 will be returned mid-afternoon due to previous commitments. Ella has been notified.	Add Attachment
Blake von Brockdorff	Jul 03, 2012 04:27 PM	picked up 20091636 and should return it by Thursday at noon. Already had admin rights on 20060810	Add Attachment
Emily Kavanagh	Jul 03, 2012 11:29 AM	wants to know when this is going to happen	Add Attachment
Blake von Brockdorff	Jun 29, 2012 11:12 AM	Task reassigned to Blake von Brockdorff.	Add Attachment
Emily Kavanagh	Jun 29, 2012 10:41 AM	Ellen in teaching research needs Windows 7 on computer 20091636 and she also needs admin access. On computer 20060810 she needs admin access. Ella Taylor 88589 TaylerE@ou.edu TaylerE 00174216 Teaching Research	Add Attachment